Privacy Policy for Mack's Heating & Air
At Mack's Heating & Air, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal data.
Mack's Heating & Air will be collecting opt-in verbally from their customers. The customers will be
able to opt in to receive messages either in person at their physical location, or over a phone
call if the customer calls. When a customer is registered for the first time, they are asked to
provide the phone number, and staff is trained to ask If the customer would like to opt in to
SMS-based billing notifications, appointment reminders, dispatch notifications and job
completion surveys. They will be verbally informed that "Message and data rates may apply",
"Message frequency may vary", and they can "text HELP for support or more information and
STOP to unsubscribe at any time and no further messages will be sent." They will also be
informed that their phone number will not be shared with third parties for marketing or
promotional purposes.
Information We Collect
We collect personal information when you interact with our website, request services, or contact us. This may include:
Name
Email address
Phone number
Address (for service locations)
Payment information (if applicable)
Service history and preferences
How We Use Your Information
We use the information we collect to:
Provide and deliver the services you request.
Respond to inquiries and communicate about appointments or services.
Improve our services and website functionality.
Send promotional offers, updates, and newsletters (if you have opted in).
Process payments securely.
Data Protection and Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we use encryption technology and other safeguards, please note that no data transmission over the internet can be guaranteed as 100% secure.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist in operating our business and providing services (e.g., payment processors or email services). These providers are obligated to protect your data and use it only for the purposes we specify.
Cookies and Tracking
We use cookies and tracking technologies to enhance your experience on our website. These tools help us understand user behavior, improve functionality, and provide personalized content. You can manage cookie preferences through your browser settings.
Your Rights
You have the right to:
Access, correct, or delete your personal information.
Opt-out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
Request a copy of your data for review or correction.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at:
Mack's Heating & Air
Phone: 601-731-1910
Email: info@macksheatingandair.com
Address: 605 Jackson St, Columbia, MS 39429
By using our services or visiting our website, you agree to the terms of this Privacy Policy.
